Tengri products are designed  for ease of use to be Plug & Play. If you are however having difficulty with the setup for any reason, please contact the technical support team  at [email protected] for further assistance. Tengri enterprise technical support is available 24 x 7 x 365 and will respond within the agreed service level agreement. We take pride in providing some of the best support to be found in our industry. TENGRI also provides consulting and training services for conducting BVLOS operations.
Firmware updates are sent by Tengri Technical Support direct to registered users. Contact technical support at [email protected] if you need any assistance or require the latest firmware files.
The current version of the TENGRI firmware is version v.2.0.0 released in October 2021. The TENGRI now has tremendous flexibility to build a huge range of ground control options ranging from enhancing a simple RC transmitter (the original TENGRI and firmware release) to building entire mobile UAV command centers supporting multiple users, digital mesh networks, and a massive range of control devices. Use a low cost gaming controller like a Sony PS4 with your TENGRI or aircraft grade simulator controls depending on your mission requirements. Use two control devices concurrently for student / instructor, pilot / payload operator configurations or even multiple distributed operator configurations for BVLOS, Search & Rescue missions, etc. What’s more, TENGRI now incorporates integrated payload controls supporting some of the most sophisticated gimbal / camera systems, specialised sensors, and other devices – saving setup time and even enhancing the capability of payloads and sensors.
To update  firmware, insert the latest copy of the firmware on an SD card or USB drive into the TENGRI unit and select the file from the update configuration menu and click on ‘UPDATE’ icon.